Refund policy

7-day returns

Request a return within 7 days after receiving your product. This applies equally to sale, discounted and regular-priced items. You may open the packaging and briefly test the product. For a change-of-mind return, it must have no customer-caused damage, no use beyond checking, and include original packaging, all accessories and any original tags. Proof of purchase is required.

How to return

Contact us first at saimtechmart@gmail.com or WhatsApp +92 301 7495996. Once approved, hand the parcel to your courier within 3 calendar days, including weekends and public holidays. This is a dispatch deadline, not an arrival deadline. We will provide return instructions. Return address: Mubashir Mobiles & Computers, Multan Road, Jalalpur Pirwala, Pakistan. Returns sent without prior approval are not accepted.

Return courier costs

You initially arrange and pay for return shipping. If our inspection confirms a defective product, damage on arrival, or an incorrect item, we reimburse the return courier cost. For a change-of-mind return, you bear the return courier cost.

Damaged, defective or wrong items

Please inspect your order on receipt and contact us promptly if an item is defective, damaged on arrival or incorrect so we can assess the issue.

Refund or replacement

For an approved return, you may choose a refund or a replacement, subject to stock availability. If a replacement is unavailable, we offer a refund. We pay replacement delivery costs when inspection confirms the original item was defective, damaged on arrival or incorrect. For a change-of-mind exchange, the customer pays replacement delivery costs.

Original delivery charges

Delivery charges paid for shipping the original order are non-refundable for returned items. This is separate from reimbursement of return courier costs for confirmed defective, damaged or incorrect items.

Refund processing

After the returned product reaches us, we inspect it and notify you whether the refund is approved. Approved refunds are paid by bank transfer to the customer’s bank account, including COD purchases. Inspection and refund processing take approximately 10 calendar days from receipt of the returned product, including weekends and public holidays. Provide accurate bank account details when requested. Contact us if your approved refund has not arrived after approximately 10 calendar days.

Pre-dispatch cancellations

For prepaid orders cancelled before dispatch, we refund the full amount paid to us to the customer’s bank account within 3 calendar days after cancellation is confirmed, including weekends and public holidays.

Lost parcels

Contact us if your parcel has not arrived so we can investigate with the courier. Once the courier confirms the parcel is lost, you may choose an available replacement or a full refund of the amount paid to us.